CONVERSATIONAL.LY

ONLINE PRIVACY POLICY

Effective Date: February, 2019



Thank you for agreeing to join our select group of panelists. Conversational.ly is a global market and consumer research firm. Our insights are based on representative samples of the population and help our clients (e.g., manufacturers, retailers, non-profits and governments) learn about consumer behavior, technology adoption and buying preferences. Your participation in our panel helps us create our consumer insight solutions

We take your privacy very seriously. We have created this Notice to help answer questions you may have about how we protect and use your personal identifying information.

Please be sure each member of your household reads this Notice carefully.

  1. Our Privacy Commitment

  2. What Information We Collect

  3. How We Use the Information You Provide Us

  4. When We Share Your Information

  5. Your Choices and Access

  6. About Children

  7. Cookies and Other Internet Technologies

  8. Third Party Sites

  9. Data Security and Transfer

  10. Data Retention

  11. Updates to this Notice

  12. Contacting Us

A. OUR PRIVACY COMMITMENT

We protect the identities of our participants. We will NOT use your personal identifying information (or those of members of your household) to advertise, promote, or sell goods or services directly to you or members of your household; and we do not allow our clients to market directly to you.

B. WHAT INFORMATION WE COLLECT

General Information Collected & Examples

Network connection

Internet Protocol (IP) address: host name and host address, local host address and state

Determine other device types connected to the same local network

Bluetooth Connection: address, classes, name, paired/non-paired

USB Cable: turned on/off and mode

Network Traffic: connection details, access point, bandwidth

WLAN connection: SSID, BSSID, connection mode, security mode, signal strength, name

Cellular Network information: MCC, MNC, LAC, CID

VPN state: connection requests, time of request, process that initiated or terminated the request


Device Information

Hardware details: make, model, CPU metrics, hardware specifics, registry, configuration

Metadata from connected devices (e.g., smart speakers, watches, appliances, auto) such as name(s), device model, and device software version.

Unique identifiers: IMEI/IMSI, MAC address

Software details: Operating system, Anti-virus, programs, applications

Settings: including Wi-Fi and Bluetooth settings, airplane mode, screen timeout, display settings, security lock timeouts

Battery state: level, type, temperature, voltage, usage per app

Charger/dock state

Mobile Profile; type, name, ringing tone, message tone, vibrate, volume, warning and message alert

State of the lock screen but not the private key


Calls and messages

Time and duration

Anonymized (hashed) phone numbers contacts

Message sent and receive time: SMS, MMS, Email, IM

Contact information : Anonymized (hashed for privacy)

Notifications: time, pending, read, accepted


Applications

Name, version, updates, status, usage, foreground/background, URLs visited

Voice information and history (including audio, text transcripts, searches) from connected accounts (e.g. Amazon Alexa, Google Assistant)

Music player: track, artist and duration

Browser Traffic: URLs, address, usage, traffic, search strings, response/loading time, cookies

Videos: audio and video codes, watermarks, signals, tags

Ad campaign exposure

File names, types and file sizes, but not the contents of the files

GPS state, when connected: latitude, longitude, and altitude

Alarm usage: state, application, repeat condition and expiration time


General

Timestamps: all observations are collected with a time stamp

The software may store a Conversational.ly Unique ID on the device

User actions: Mouse click, touch pad, keyboard activity (tracks it was used but not what keys were used)



We may combine the above information with these additional sources. We will use it only for the purposes described in this Notice. By participating in our research, you agree that we may obtain this information about you and combine it in this way. If there is information you don’t want to share, please don’t share it. It may affect your ability to participate in a panel, but there may be other opportunities to participate that require different information.

C. HOW WE USE THE INFORMATION YOU PROVIDE US

Our research insights help our clients make choices about where and how they advertise, including on print, broadcast television, radio, online, mobile and voice. Among other things, our solutions have helped clients:

By participating in our research, you agree to be contacted as described above, and also agree to receive push notifications through our software.

If we combine non-personal information with personal identifying information, the combined information will be treated by us as personal identifying information as long as it is combined.

D. WHEN WE SHARE YOUR INFORMATION

We may share your personal identifying information:

E. YOUR CHOICES & ACCESS

Participation is always voluntary. You can access, edit or correct the information in your profile on the panel member website at any time.

You may also contact us if at any time you would like to correct or update the information we hold about you, or if you wish to withdraw your consent and stop your participation.

F. CHILDREN'S PRIVACY

For our research, we collect information about every member of your household and this includes any children in your household. If we collect information about children, we take special care. When we collect information online (e.g., information associated with streaming videos) directly from very young children (under age 13), special regulations apply. The Children's Online Privacy Protection Act ("COPPA") requires that we provide you with this notice and get the verifiable, informed consent of the parent or guardian and we comply with this law. The parent or guardian may cancel this consent at any time. You may also contact us through our website at any time if you would like to learn about any information we may have about your children.

As described in this Notice, our software collects information about streaming audio and video (computer, device, and Internet) behavior and preferences from members of your household, including from children who may be under age 13. These tools collect personal identifying information from children under age 13. For example, when children use computers, mobile devices, smart speakers or other devices from which our technology measures media consumption, we use persistent identifiers to collect and track certain information from the child. We may use such means as IP addresses, MAC addresses, or other unique device identifiers to collect and track such information as the content, including ads and videos that the child viewed and/or, to which the child was exposed. For more information on our collection and use practices for all panelists, including children under age 13, please see sections B, C, and G of this Notice.

G. COOKIES AND OTHER INTERNET TECHNOLOGIES

General Use: Cookies are small files that store certain data on a device or computer. We may use both session and persistent cookies on our recruitment, panel member and survey respondent websites. Cookies, pixel tags, web beacons or similar technologies may be used on some of our website pages and HTML-formatted e-mail messages to, among other things, manage panels and surveys and to enhance your experience as a panelist or survey respondent. We may also use these technologies for security purposes, to facilitate navigation, to display information more effectively, and to better serve you with more tailored information, as well as for site administration purposes, e.g., to gather statistical information about the usage of our websites in order to continually improve the design and functionality, to understand how visitors use our websites, and to assist us with resolving questions regarding use of the websites.

Additionally, we may allow our member or survey recruitment vendors to use web beacons and cookies on our registration pages for purposes such as payment verification. We have no access to or control over these cookies. This Notice covers the use of cookies by this site and members of the Conversational.ly family of companies only and does not cover the use of cookies by any of our vendors.

Audience Measurement, Ad Effectiveness, and Interest-Based Categories: After you become a panelist or survey respondent, we also use cookies for audience measurement purposes, ad effectiveness research, and to assist in the creation or assignment of categories for interest-based advertising. ("Interest-based advertising" is also sometimes called "online behavioral advertising.")

Please note that because these are both browser-level opt-outs, if you use more than one browser, you will need to opt out in each. If you delete your cookies, you will have to opt out again. To learn more about the use of cookies in general, please visit www.allaboutcookies.org, located outside the Site.

As a participant in our market research activities, you consent to the use of the above technologies, and we request that you do not opt out for the duration of your participation.

Please be aware that we do not respond to Do Not Track signals on our Site or in connection with our market research activities.

H. THIRD PARTY SITES

This Notice does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates

I. DATA SECURITY & TRANSFER

We use reasonable organizational, technical and administrative measures to protect your information under our control. We may store and process your personal identifying information in your home country and/or we may transfer and export these data outside of the European Economic Area to any country where we have facilities or in which we engage service providers and processors, including the United States and India. The data protection laws of other countries may differ from those in your home country. Please be aware that storage and communication of data cannot always be 100 percent secure.

By participating in this research, you consent to transfer of your information to countries outside of your country of residence. By way of clarification, by voluntarily disclosing sensitive information to Conversational.ly, you expressly consent to the transfer of sensitive information by us to any country where we have facilities or in which we engage service providers and processors, including the United States and India.

J. DATA RETENTION

We will retain your personal identifying information for as long as needed for the purposes described in this Notice and in with accordance with law.

K. UPDATES TO THIS NOTICE

We may change this Notice. Please take a look at the "Effective Date" at the top of this page to see when this Notice was last revised. If we were to make a material change (the kind of change to the way we use your data that might make you reconsider participating in this panel) we will notify you at the most recent mailing address or email address we have on file and we will provide you with access at least 30 calendar days prior to its implementation, giving you time to resign from the panel if you want. You may view the currently effective Notice at any time by checking the Notice posted on this Site. Your continued participation after the effective date of any changes will constitute your acceptance of all effective changes.

L. CONTACTING US

If you have any questions about this Notice, please contact us.

Please note that online communications are not always secure; so please do not include sensitive information in your inquiry to us.

This Notice replaces any other statement, whether written or oral, made to you about our practices with respect to the collection and use of personal identifying information.

THANK YOU - WE APPRECIATE AND VALUE YOUR PARTICIPATION!

Conversational.ly is an operating unit of Pulse Labs, Inc., a global information and measurement company with offices in Washington and New Jersey, USA. For more information please visit conversational.ly.

 

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